There are a number of ways to get help if you run into problems using Komodo.
Have a look through this user guide to see if there is any relevant documentation. Use the Search field in the top right corner of the Komodo Help window to search the table of contents.
Komodo developers monitor the Komodo forums for issues. You can search the site to see if other users have encountered a similar problem.
RSS feeds are available for all forums and articles.
Komodo developers are usually in the Komodo IRC channel (mostly 9am-5pm PST time), on the irc://irc.mozilla.org#komodo channel.
You can also use a web irc client, like Kiwi IRC.
The Komodo mailing lists are another good resource for peer support. You can join the mailing lists, or search the archives.
If you have found a bug, we'd like to know about it. First, query our on-line bug database to see if your bug has already been reported:
Try a few searches using different keywords related to the problem; someone else may have reported the same problem, but described it slightly differently. If you can't find an existing bug, submit a new one. A set of guidelines for writing up a bug can be found here:
New bugs can be submitted here:
Your bug will be assigned a bug ID (and related URL) that you can use to monitor the progress of the bug. The system can also email you when your bug is resolved.
If you tried Komodo and you would like to see a specific feature or enhancement, provide a detailed description in a bug report with Severity set to "7-enhancement".
If the problem you are having is not referenced in any of the resources above, or if the posted solutions do not work for you, Komodo IDE users can get technical support by sending an email to firstname.lastname@example.org. Include as much information as possible about the problem you are having and the software you are running, including:
We're interested to hear what you think of Komodo, and welcome your feedback. If you would like to tell us how Komodo met or didn't meet your coding needs, send us an email at: email@example.com
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