Support and Feedback

There are a number of ways to get help if you run into problems using Komodo.

Documentation

Have a look through this user guide to see if there is any relevant documentation. Use the Search field in the top right corner of the Komodo Help window to search the table of contents.

Komodo Forums

Komodo developers monitor the Komodo forums for issues. You can search the site to see if other users have encountered a similar problem.

RSS feeds are available for all forums and articles.

Komodo IRC Channel

Komodo developers are usually in the Komodo IRC channel (mostly 9am-5pm PST time), on the irc://irc.mozilla.org#komodo channel.

You can also use a web irc client, line Kiwi IRC.

Mailing Lists

The Komodo mailing lists are another good resource for peer support. You can join the mailing lists, or search the archives.

komodo-discuss@listserv.ActiveState.com:

http://code.activestate.com/lists/komodo-discuss/

komodo-beta@listserv.ActiveState.com:

http://code.activestate.com/lists/komodo-beta/

Reporting Bugs

If you have found a bug, we'd like to know about it. First, query our on-line bug database to see if your bug has already been reported:

http://bugs.activestate.com/query.cgi

Try a few searches using different keywords related to the problem; someone else may have reported the same problem, but described it slightly differently. If you can't find an existing bug, submit a new one. A set of guidelines for writing up a bug can be found here:

http://bugs.activestate.com/page.cgi?id=bug-writing

New bugs can be submitted here:

http://bugs.activestate.com/enter_bug.cgi

Your bug will be assigned a bug ID (and related URL) that you can use to monitor the progress of the bug. The system can also email you when your bug is resolved.

Feature Requests

If you tried Komodo and you would like to see a specific feature or enhancement, provide a detailed description in a bug report with Severity set to "7-enhancement".

ActiveState Technical Support

If the problem you are having is not referenced in any of the resources above, or if the posted solutions do not work for you, Komodo IDE users can get technical support by sending an email to support@activestate.com. Include as much information as possible about the problem you are having and the software you are running, including:

  • the version of Komodo (copy the Build Information listed in "Help|About Komodo").
  • your operating system version
  • relevant details of any associated software you are running (e.g. PHP version, SCC type, filesystem type)

Comments and Feedback

We're interested to hear what you think of Komodo, and welcome your feedback. If you would like to tell us how Komodo met or didn't meet your coding needs, send us an email at: komodo-feedback@activestate.com